Frequently Asked Questions
Have a question? Don’t worry, we’ve probably answered it below!
Is there any setup required for your arcade machines?
Our arcade systems are designed for hassle-free, plug-and-play use. You won’t encounter any complicated setup steps.
Setting up our Bartop machines is a breeze. All you need is a suitable surface to place the machine, and then simply plug it into a power socket using the provided cable.
Setting up our Console machines is equally straightforward. Just use the included HDMI cable to connect it to your television, and then plug the machine into a wall socket. It’s that simple!
Can I access a list of games available on your machines?
Absolutely! To view a selection of the pre-loaded games available on all our machines, simply click on this link. You’ll find an impressive selection of the games we offer.
How will my arcade machine be delivered, and what is the expected delivery time?
For Bartop Machines: We use either Parcelforce or DPD for the delivery of Bartop machines. The delivery process typically takes up to 7 working days to reach you. Please note that during busy periods, such as Christmas, the delivery time may extend slightly. However, rest assured that we always strive to expedite the shipping process and get your machine on its way to you as quickly as possible.
For Console Arcades: Our Console arcades are sent via Parcelforce 48. This means you can expect your Console machine to arrive promptly 2 business days after it has been dispatched.
Can I place a deposit to reserve an arcade machine until I'm ready for it?
Absolutely! We understand that when purchasing a Bartop arcade machine as a gift, you might not have the space to keep it hidden until the special day. To secure your machine, we offer the option to place a non-refundable deposit of £95. When you’re ready to receive your machine, simply pay the remaining balance, and we’ll promptly ship it out to you.
What payment methods are accepted?
We accept various payment methods including all major credit and debit cards. Our checkout process is secure and supports a range of payment options to ensure a smooth and safe transaction for our customers. ApplePay has also recently been added for Apple users.
Do you provide warranty on your arcade game products?
Yes, all of our arcade machine products come with a 12 month parts warranty as standard.
We also offer the chance to extend your warranty to 5 years at time of purchase for complete piece of mind. Please refer to the product description or contact our customer service team for specific details about the warranty coverage for each item.
Do you offer installation services for your products?
At the moment, we do not offer installation services. However, our products are all ‘plug and play’. Simply remove the items from their packaging and use the included cables to get going. It could not be any simpler.
If you feel you need any help dont hesitate to contact our customer service team for guidance – we’ll be more than happy to help.
How can I stay updated on new product releases or special offers?
Please follow us on our social media pages to stay updated on the latest news, discounts, and product launches.
What should I do if there's an issue with my arcade machine?
Please report any issues with your purchase within 24 hours of it being delivered. For any inquiries, concerns, or assistance, please feel free to contact us at hello@classicarcade.co.uk
We are here to assist you with any questions you may have regarding our products, purchases, or any other related queries.